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10 Top Questions to Ask Before You Hire a Tree Service Company

Guest writer Bryan Hardin of Sherrilltree, experts in tree climbing supplies, has written an article on the top 10 questions to ask before hiring a tree service company. Here at Artemis we are happy to respond to any queries you have about the services we offer.

10 Top Questions to Ask Before You Hire a Tree Service Company

 

Working around trees is full of challenge and danger. There are power lines, dangerous tools, hazardous natural pests and other variables to consider. So unless you have the proper knowledge and experience to complete the work at hand, it’s best to hire a tree service company to do it for you.

However, hiring a tree service company also has its own set of risks. It will require some research and foresight on your part to hire a reliable tree service company that will protect your interest.

Here are a few questions you should ask to get a better insight into your prospective service provider and the processes they employ.

1) Is the company licensed and insured?

Your tree service company must have these basic documents before you start working with them. An insured service provider will cover you in case of mishaps like property damage, utility damage or injury. They will be able to settle the cost through their insurance which will take the burden off you.

You are within your rights to request evidence of Public Liability and Employers Liability insurance.

2) What are their credentials?

You will want an arborist certified to a professional standard. The Arboriculture Association provides the industry standard for quality tree work in the UK. The Arb Association approved contractor scheme offers a recognised benchmark for arboricultural contracting throughout the UK and Ireland and you should ideally choose a contractor who is a member of this scheme.

A certified professional will give you your money’s worth of professional service.

3) How experienced are they?

Years of experience enhance the credibility of the company. They are also better equipped to deal with challenging situations.

Ask the company their number of years in business and the experience of their employees in the industry. It’s even better if they have prior experience working with similar kinds of issues that you have.

4) Can they provide customer testimonials?

A reputed service provider will be happy to provide testimonials of their previous customers. They usually have a social media presence showcasing their work history, experience and reputation.

You can look for their online reviews to see how satisfied their previous customers were. The online reviews and rating sites will help you assess the quality of service they provide. On that basis, you can ultimately decide on whether or not to hire them.

5) Can they provide you with a detailed estimate?

Tree services can be expensive, especially if you need highly skilled work done, so you will want to shop around a little before selecting a particular service provider. Get quotes from at least three different companies and compare the prices, scope and other details of the charges.A reputable company will be happy to provide a written quotation free of charge.

It is not wise to go for a company that charges a lot less than everyone else. This may indicate that they are a newbie trying to penetrate the market and don’t have much experience.

Also, steer clear of companies that demand money up-front for services they haven’t yet provided.

6) How will the job be approached?

Asking the company their approach will help you identify that they know what they’re doing. Their process might involve damage to your tree or lawn, which might not be in your interest.

If the company recommends the felling of the tree, make sure you clear your doubt on why that is necessary.

Also, ask them about their clean-up process. Some companies charge extra for removing debris from your property. There should be clarity beforehand on what is included in the cost and what isn’t.

7) What equipment will they use?

Be aware of the kind of tree cutting tools they’re planning to use. Ensure that they are of professional quality.

Also, enquire about the personal protective gear the employees will use while performing the task. A company that takes its employee safety seriously is more likely to handle the job safely and with care.

8) How long will they take for the project?

The timing will depend on the complexity and nature of the work involved. Compare the timing estimate given by each company. Beware of companies trying to make a simple task look complex and charging you for more hours.

9) Are they fully qualified?

Arborists must hold certificates for chainsaw use (like City & Guilds NPTC qualification) and for operating other machinery like wood chippers.  A good tree surgeon will ensure their climbers are fully qualified and that they have first aiders/first aid kits available on every job.

10) Will they provide you with a work contract?

A work contract will enlist the rights and obligations of each party. Ask for your copy and thoroughly read it to avoid any dispute in the future.

Takeaway

It’s better to spend some time and effort hiring the right arborist rather than suffering from a poor quality service later on. And asking the right questions is the key to finding what you’re looking for.

Besides, knowing the basics of tree and tree inspection will make you better equipped to deal with tree service companies. You deserve to be offered good value for your money.

 

Author Bio:

Bryan Hardin

Bryan Hardin is the Content Director at Sherrill Tree. He actively liaisons with Arborists and is also a passionate hiker. He loves sharing his expertise and insights through informative articles around hiking, tree climbing, their gears and accessories, advanced techniques, and much more. Bryan is a tree hugger and proudly contributes to the growth of an eco-friendly and sustainable environment.

 

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Excellent

Alex Wyatt

They were fantastically efficient, professional & friendly....

1 day ago

Helen Fraser

A superb team of three pruned back our huge Tree of Heaven, in appalling weather conditions (driving icy rain) and made sure that the branches fell so as to do minimum damage to our garden or our neig... A superb team of three pruned back our huge Tree of Heaven, in appalling weather conditions (driving icy rain) and made sure that the branches fell so as to do minimum damage to our garden or our neighbours'. Very impressed by the level of skill and the cheerfulness in such adverse conditions.

2 weeks ago

Anonymous

Great service, happy to reccommend....

2 weeks ago

P Turner

Artemis were such a clean-cut, well-mannered and chirpy bunch that you might think they have turned up to host antiques roadshow on your front lawn as opposed to cutting your trees down. Simon is a su... Artemis were such a clean-cut, well-mannered and chirpy bunch that you might think they have turned up to host antiques roadshow on your front lawn as opposed to cutting your trees down. Simon is a superstar veteran of the tree world, and whilst you might not be lucky enough to get a personal appearance from him, you can be sure that everyone of his team is hand picked by him and moulded to his exacting standards. They perform their death-defying work with lighting efficiency and razor-sharp precision, they clear up and clean up and check you are happy with everything, and you’re left feeling like you stepped out of the cinema when you were a kid after watching the Superman movie. The only thing I would say is missing is a dance routine and song.

1 month ago

Anonymous

From the beginning to the end of the process, I was very pleased with the professional approach of this company. I felt confident that the work would be well carried out and was, indeed, very pleased... From the beginning to the end of the process, I was very pleased with the professional approach of this company. I felt confident that the work would be well carried out and was, indeed, very pleased with final result. I have used the company before and there is a consistently high quality serve offered. Thank you

1 month ago

Derek

Prompt, professional, polite, knowledgeable and very tidy. Marcin, Mo and Cameron make a great team....

1 month ago

Mike Fretwell

Excellent work at a reasonable price. Workers were punctual & very professional, did a great job and left the garden clean & tidy. They had all the right equipment and safety gear. This is t... Excellent work at a reasonable price. Workers were punctual & very professional, did a great job and left the garden clean & tidy. They had all the right equipment and safety gear. This is the second time we used them and i would recommend them highly. Mike Fretwell.

1 month ago

Mr B Humphrey

I needed two trees to have work on them; one completely removed and a massive willow to be pollard. Artemis provided excellent service and advise on their initial visit. The work was done very well an... I needed two trees to have work on them; one completely removed and a massive willow to be pollard. Artemis provided excellent service and advise on their initial visit. The work was done very well and the garden was nice and tidy afterwards. i would use them again.

1 month ago

Anonymous

We placed an enquiry through their website. Very professional service. Gave us a quote within a week. We had to wait about one month for the job to be completed as they were so busy, but the guys came... We placed an enquiry through their website. Very professional service. Gave us a quote within a week. We had to wait about one month for the job to be completed as they were so busy, but the guys came, shaped the tree beautifully and cleaned up the area afterwards. Grand job. Would definitely recommend Artemis.

1 month ago

Anonymous

The chaps are friendly & listen to what you want. Artemis are great to deal with and have always done a great job for me, and clear all the debris. They are very fair with the price, I thoroughly ... The chaps are friendly & listen to what you want. Artemis are great to deal with and have always done a great job for me, and clear all the debris. They are very fair with the price, I thoroughly recommend them

1 month ago

Anonymous

Two jobs were scheduled. A fruit tree was pruned and shaped and I was very happy with the work. A second job was to shape a viburnum, work that Artemis has undertaken several times before. On this o... Two jobs were scheduled. A fruit tree was pruned and shaped and I was very happy with the work. A second job was to shape a viburnum, work that Artemis has undertaken several times before. On this occasion the usually first rate work from Artemis fell somewhat short. However, after much effort and reworking a reasonable outcome was reached. I will add though that the two staff members were very personable, which has always been the case on the occasions I have used your company. I will have no hesitation in continuing to use Artemis.

1 month ago

Terry J.

Outstanding work as usual from Artemis. Arrived on time and were very polite and friendly guys. Great attention to detail and everything was cleared up afterwards. We are always very pleased with the ... Outstanding work as usual from Artemis. Arrived on time and were very polite and friendly guys. Great attention to detail and everything was cleared up afterwards. We are always very pleased with the excellent service they provide.

1 month ago

Anonymous

Excellent service. Helpful advice at the quoting stage, efficient customer service and the work completed as promised by a professional team. Thoroughly recommended.... Excellent service. Helpful advice at the quoting stage, efficient customer service and the work completed as promised by a professional team. Thoroughly recommended.

2 months ago

Anonymous

Always a pleasure to deal with Artemis Trees from quotation through to the job being carried out. Knowledgeable, efficient and polite. Very professional.... Always a pleasure to deal with Artemis Trees from quotation through to the job being carried out. Knowledgeable, efficient and polite. Very professional.

2 months ago

Anonymous

Excellent service, from first contact, through the quoting and on to the final job. Everyone was very knowledgable and friendly and everyone arrived when promised and work was done as agreed without a... Excellent service, from first contact, through the quoting and on to the final job. Everyone was very knowledgable and friendly and everyone arrived when promised and work was done as agreed without any issues. Recommended.

2 months ago

Shaun Pennicott

very professional and promptness...

2 months ago

Anonymous

I was very pleased with the job they did especially how well they cleared up.They we’re very friendly and put me at my ease....

2 months ago

Anonymous

They were prompt, polite & thorough & knew exactly what to do. They did a good job....

2 months ago

RJ

We have used Artemis several times and they always provide a professional service and are very pleasant and efficient to deal with....

2 months ago

Caroline Bossowska

Friendly and polite service provided. Professional attention to tree shaping greatly appreciated. Thorough and considerate. Would highly recommend.... Friendly and polite service provided. Professional attention to tree shaping greatly appreciated. Thorough and considerate. Would highly recommend.

3 months ago

David "F"

Excelent service from start to finish.We had 23 conifer hedge trees removed and stumps ground out.It took a day & a half to complete by a team of 4,who were very professional and friendly. As we h... Excelent service from start to finish.We had 23 conifer hedge trees removed and stumps ground out.It took a day & a half to complete by a team of 4,who were very professional and friendly. As we have no side access they carried everything through the kitchen and hallway, without any damage whatsoever. I would not hesitate to recommend or use Artemis again.

3 months ago